Welcome to UPSRTC

The Company will not be responsible for any loss or damage to the accompanying luggage.
In case of break down the fare for uncovered portion of journey considering the nearest fare stage will refundable.
Passengers are allowed to carry 20kg as personal luggage. Any excess luggage will be charged as per UPSRTC rules.
Unless otherwise notified the company will operate UPSRTC bus services from authorized embarkation / disembarkation points on routes. To ensure safety, security and operational convenience, all passengers are instructed to refrain from boarding / getting off the busses at any other location on route.
The arrival and departure times mentioned on the ticket are only tentative timings. Busses may be delayed due to some unavoidable reasons like traffic jams etc.; however the bus will not leave the source before the time that is mentioned on the ticket.
Passengers are requested to arrive at the boarding point at least 15 mins. Before the scheduled time of departure.
Passengers are required to furnish the following at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus
1. A copy of the ticket. (A print out of the ticket or the print out of the ticket e-mail.)
2. Identity proof. (Driving license, student ID card, company ID card, passport, PAN card or voter ID card).
The company is not responsible for any loss of goods or property of the passengers and accident.
The company shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or other reasons beyond the control of the company.
The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Under such circumstances, passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. No passenger will be taken on the wayside. Baggage and Luggage will be booked at owner's risk subjected to the acceptance by UPSRTC Bus Services. Route diversion charges if necessary will be collected by the conductor at the time of journey.
For the Online Transactions, charges will be billed to your Card / Bank Statement as Abhibus.
Kindly Note: We may ask the photo ID when details are mismatch of the credit/debit card holder whose card has been used for the transaction. This may be any one of the following: -

* Driver's License or,
* Social Security Card or,
* Passport or National Identity Card or,
* PAN Card / Voters Card.

Cancellation / Refund

Goldline Express Services Cancellation Changes

Before 72 hours of the scheduled start time: full amount refund
Before 24 hours of the scheduled start time: Rs. 10 charged (Per Journey & Per Head).
Before 4 hours of the scheduled start time: Rs. 20 charged (Per Journey & Per Head).
Before 15 minutes of the scheduled start time: Rs. 25 charged (Per Journey & Per Head).
No cancellation from 15 minutes prior to scheduled start time.
Service Tax Registration number "AACCK539FST001". Fare includes service tax.
From the date of ticket cancellation, refund will be processed to the Customers account in 7 to 14 days or as per the bank procedures.
In Case of Service Cancellation,Customers are requested not to cancel the tickets on their own,if any customer cancels the ticket,it will be treated as normal cancellation and refund will processed as per the report.

Other Services Cancellation Changes

Before 72 hours of the scheduled start time: full amount refund
Before 24 hours of the scheduled start time: Rs. 20 charged (Per Journey & Per Head).
Before 4 hours of the scheduled start time: Rs. 40 charged (Per Journey & Per Head).
Before 15 minutes of the scheduled start time: Rs. 50 charged (Per Journey & Per Head).
No cancellation from 15 minutes prior to scheduled start time.
Service Tax Registration number "AACCK539FST001". Fare includes service tax.
From the date of ticket cancellation, refund will be processed to the Customers account in 7 to 14 days or as per the bank procedures.
In Case of Service Cancellation,Customers are requested not to cancel the tickets on their own,if any customer cancels the ticket,it will be treated as normal cancellation and refund will processed as per the report.

Dangerous articles in Baggage
For safety reasons, some articles listed herein, must not be carried in passengers baggage. Flammable Liquids and Solids such as Lighter Refills, Lighter Fuel, Matches, Paints, Thinner, Fire Lighter Fuel, Matches that need inverting before ignition, matches (those are carried by the person) Radio Active Materials, Brief Cases with installed alarm, oxidizing materials such as bleaching powder and peroxides.