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I’ve lost my ticket what do I do now?
A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the mail id you provided, we have flexibility that you will receive a message directly to your mobile from UPSRTC immediately after booking ticket, you can give the PNR Number in website and you can take a printout. |
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Can I cancel the ticket?
Yes. The tickets booked through UPSRTC can be cancelled*. Money is transferred back to the passenger's credit/debit card. Please note that the cancellation fee (as per the rules) of your fare and cancellation can be done only one day before. Please contact our live help (040-40327000) for service specific details. |
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I don't have a credit can I still buy tickets at UPSRTC?
Yes. You don't necessarily need to have a credit card to buy tickets on Royal Cruiser BUS. All you need to have is just an internet enabled bank account. You can transfer money from any of your below bank accounts to Royal Cruiser to buy tickets.
- ICICI Infinity
- UTI Services
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I missed the bus. Do I get refund?
UPSRTC provides 100% refund if the bus is missed due to either UPSRTC or its partner company's fault. However, if the bus is missed due to any other reasons not directly related to UPSRTC it does not provide any refund. |
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What credit/debit cards do you accept?
We accept the following credit cards
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What payment options do i have?
The different payment options are
- Pay through Credit card.
- Pay through Debit card.
- Pay through Itz cash cards.
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Is there any other option to book tickets from UPSRTC?
Yes. You can book tickets by going to the nearest Itz cash cards counter. Also you come to our corporate office at Hyderabad fill address give Office phone number. |
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How safe are online transactions?
Transactions on UPSRTC are very safe. UPSRTC employs the best-in-class security and the transactions done through UPSRTC are secure. UPSRTC uses Secure Socket Layers (Verisign SSL) data encryption. Using SSL ensures that the information exchanged with UPSRTC is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the credit card information is processed over secure gateways which are certified by Visa’s. |
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